Shipping Policy

All orders placed through eBikesandscooters are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details. In the likely event that the product you ordered is not in stock or is a special order, we will inform you as such. Please allow upto 28 days for delivery in rare circumstance

Shipping Time & Delivery Estimates
Delivery times vary depending on your location and the product ordered:

• Standard Shipping (within Country]): 3–5 business days

• Express Shipping (optional): 1–3 business days

• International Shipping: 7–28 business days, depending on the destination and customs clearance

Please note: Delivery estimates are approximate and may be affected by external factors such as carrier delays, weather conditions, or holidays.

Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be offered on certain products or promotions—please check individual product pages or promotional banners for eligibility.

Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order through the carrier’s website.

Incorrect Shipping Information
Please ensure your shipping details are accurate before completing your order. eBikeandscooters.ca is not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us as soon as possible. We’ll work with the shipping carrier to resolve the issue and ensure you receive your items. Claims must be submitted within 7 days of the delivery date.

Contact Us
If you have any questions regarding your shipment, feel free to reach out to us via the Contact Us Page