Refund and Returns Policy

At EBIKESANDSCOOTERS, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we’re here to help.

Returns

You may return most new, unused items within 14 days of delivery for a refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by proof of purchase (receipt or order confirmation)

Items that show signs of use, damage, or modification may not be eligible for return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as final sale

• Customized or special-order products

• Gift cards

• Opened accessories or items with safety seals broken (such as batteries or chargers)

• Refunds

  Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

  Please note: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

• Exchanges

  We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us before sending it back.

• Return Shipping

  Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

• How to Start a Return

  To initiate a return or exchange, please contact our customer support team through our contact page. Include your order number, the reason for the return, and any relevant photos (for damaged or faulty items).

  We will guide you through the next steps and provide return instructions if your request is approved.